Ace, in my opinion, is misleading customers about tolls. We spent 140.00 for a program that we would otherwise have spent $1.50 for each of two tolls by paying cash. We were told you couldn't pay cash and going without their coverage would have cost $50.00 per toll in penalties because the toll booths were unmanned. This wasn't true.There were collectors at each toll booth. Going to the Attorney General with this.
“Great car. A few customer service issues and surprises.”
About ACE:6.7/10
When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"...
It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.
Like: Very nice people very easy to understand Dislike: Thought that I was getting the Elantra not the VE Jetta
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View more >Dislike: Thought that I was getting the Elantra not the VE Jetta