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Search for Europcar Car Hire in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
MELBOURNE AIRPORT(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar Melbourne Airport

Joyce Fowler

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Europcar
MELBOURNE AIRPORT(MEL)
Melbourne
Australia
Reviewed: Mon, May 19, 2025
About Europcar: 10.0 /10
Very efficient.
About QEEQ: 10.0 /10

Rosemary Godwin

View more >
Europcar
MELBOURNE AIRPORT(MEL)
Melbourne
Australia
Reviewed: Thu, May 15, 2025
About Europcar: 10.0 /10
It's acceptable.
About QEEQ: 8.0 /10

R.Choong

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Economy | Toyota Yaris or similar
Europcar
MELBOURNE AIRPORT(MEL)
Melbourne
Australia
Reviewed: Sun, May 18, 2025
About Europcar: 9.0 /10
Europcar customer service agent is great and helpful even when we need to do an extra day extension request
About QEEQ: 8.0 /10
Qeeq is perfect & seamless and it it a great platform to look for multiple available car rentals in the area & date

Gale Stone

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Europcar
MELBOURNE AIRPORT(MEL)
Melbourne
Australia
Reviewed: Sat, Apr 26, 2025
About Europcar: 2.0 /10
Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

Gustave Gold

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Europcar
MELBOURNE AIRPORT(MEL)
Melbourne
Australia
Reviewed: Fri, Apr 25, 2025
About Europcar: 10.0 /10
Many locations and highly efficient.
About QEEQ: 10.0 /10

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1372515141
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