Brilliant service from brilliant, friendly and helpful staff

Efficient, convenient, friendly

Good

When we arrived at the counter, they told us the car model we reserved was not available and offered an upgrade, which we refused. Then they insisted we buy insurance, even though we already had full coverage. They said our insurance bought through Zuzuche was not valid and we had to buy theirs to be covered. Since it was midnight back home and we couldn't call Zuzuche for clarification, we had no choice but to buy their insurance. They also told us our rented car couldn't leave Vancouver without extra charges. We argued but to no avail. We had to pay extra, and the final cost was double the original rental price. We waited another hour to get the car, making the whole experience horrible and extremely unsatisfactory!

素敵な車をレンタルできました。

何の問題もなく予約から受け取り、返却まで できました。 又、利用します！

Despite booking an economy compact this was upgraded for free to a Chevy Impala at the rental location. The Impala was surprisingly economical.