Great except for the 2.5h wait !

Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.

All good experience

Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info

ok

I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car. the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense. The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour. Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.

Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle.
Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.