Straightforward, friendly service, but maybe a bit minimal

I booked a Corolla but received a Ford SUV without any extra charges. At the time of pickup, I mentioned an additional service, and they didn’t push for any upsells.

The car was in good condition and no waiting for pickup.

I booked certain car (Corvet) . When i came to the office , they said that there is no corvet . And offer another , as they told “similar “. But the was not coupe car . It was 4 doors car . And it’s windscreen wipes were broken . After that they told me that they dont have similar car any more . And offer another kind of car . But they didnt change the price.

the car was great, the location was also good. only issue was that the lot at the airport is massive and badly numbered. takes ages to find the car. i upgraded to an f pace as they didnt have the exact car i ordered. the car was in the avis lot but they didnt tell me to look in that lot.

Cars requested were not available. The car given in place was only just big enough for 6 people and luggage. It did not have sat nav although this was free with our rental and when they finally came up with one it had no fittings for the car and the front seat passenger had to hold it. They then tried to charge us extra for it even though it stated plainly on the agreement that it was included. The sat nav was not accurate and possibly needed updating.