5++ stars.

Excellent

Picking up the car was convenient, but we got a Nissan instead of the booked Mercedes. The Munich airport branch was hard to find; the GPS was not accurate. We nearly missed our flight while trying to get the correct coordinates with someone's help.

I booked a Mercedes, but it wasn't available when I got there. Had a minor scrape during the rental, called but no one answered. Returned the car at the parking lot, no one was there to inspect. There were some Eastern European staff wandering around, but the clerk told me they couldn't check the car immediately and that I need to wait for a damage report. Still hasn't come, and two days after return they charged me over 800 euros, plus they didn't refund the 90-euro deposit. I only used my credit card when picking up, but somehow Avis was still able to make withdrawals after I returned the car, which feels very unsafe!

The car rental company provided good service overall. However, the process at Munich Airport was a bit inconvenient. First, you have to handle paperwork at the counter, and then go to the parking lot to pick up the car. I carefully inspected the car inside and out, but if there were any issues, you'd have to return to the counter, which isn't very convenient. Also, I rented a Passat wagon, but was given a Skoda wagon, which felt like a downgrade. Since it was late at night and I didn't want to go back to the counter, and the Skoda was in good condition and a diesel, I let it pass. Still, the downgrade felt disappointing.

Booked Premium car Mercedes or Similar Brand. But Avis gave me lower grade car Skoda. Ridicules.