Good service but could be improved if a little explanation was given especially to first time visitors to Melbourne,like me.
A little explanation on driving rules,tolls and parking in Melbourne would have helped a great deal.
There was total lack of communication and personal touch to the service provided.
Pickup process was too slow, it took almost an hour to get the car after arriving at the store. Why can't they clean the car in advance? It was nearly dark by the time we got to Torquay.
“Abit more on the price protection scheme. Nothing much on the FAQ section.”
About Aucar:9.0/10
The car exceeded my expectation. Able to accommodate all my family of 6 and almost like 9 luggages (including small bags big bags)
About QEEQ:9.0/10
Price drop protector unable to find in the FAQ
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Customer Service
Good but can be better
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