Exceed expectation. Helpful customer service & they provide great explanation. It would be better if Aucar has more branches in other cities in Australia.
About QEEQ:10.0/10
Good platform for car rental service. More discount Need to be given for members.
Cheaper rates, but dont expect the newest cars compared to Hertz / Sixt.
Overall still a vehicle in good condition, but lacking some of the comfort features like Airplay.
Vehicle was well maintained, and we did not experience any breakdown during our 6 days drive
About QEEQ:10.0/10
Smooth booking. However, price drop protector did not kick in.
I manually checked and discovered a cheaper rental. Had to cancel and rebook myself.
“Rental car was cheaper than other companies but took a long time to get the car.”
About Aucar:7.7/10
Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean.
At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.
About QEEQ:9.0/10
Booking process was easy. It would have been good to include the extra cost for additional drivers.
“Abit more on the price protection scheme. Nothing much on the FAQ section.”
About Aucar:9.0/10
The car exceeded my expectation. Able to accommodate all my family of 6 and almost like 9 luggages (including small bags big bags)
About QEEQ:9.0/10
Price drop protector unable to find in the FAQ
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