Easy.

Rental agent was great.

Did not have the car I signed up for but compensated me for the change.

The car was a little dinged up and not exceptionally cleaned. Floor carpet coming up in front passenger side and missing hanging rack on back passenger side.

Easy

Tried to pressure sell additional insurance. Wrong size car given had a mid size suv instead of large suv. Could never get through to Customer services on phone!!

I felt that the counter help was not overly friendly and neither was the manager. They tried to push a minivan on me and when I declined I was offered a Mitsubishi Outlander which is no where the same size as a Ford Explorer. They told me this was all they had available. When returning the vehicle on Friday I left my SunPass attached to the window. When i realized it I went back down to get it and I as told from the manager (same one as pickup) that he was unable to retrieve it until Monday. He didn’t even bother looking or checking with anyone else to see if they had removed it. I would never rent from them again.