ACE Bordeaux-Merignac Airport Review: Pickup/Drop-off Very good, Cleanliness Very good, Customer Service Poo......

Search for ACE Car Hire in Bordeaux

C.Wild

France

Reviewed: Mon, Apr 29, 2019

About ACE: 5.7 /10

Terrible organisation. Looks cheap on the face of it but then they bully you into taking additional cover when you arrive. Had already paid for extra insurance on time of booking and was told this wasn't sufficient and was useless and was then charged an additional 176 euros on top of the £80 i'd already paid in additional cover. Would never use this company again.

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Mini | Opel Adam or similar

1 days rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

James Watson

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Tue, Aug 6, 2019

“Waited nearly 3 hours to get the keys.”

About ACE: 5.3 /10

The only presence that ACE appears to have at the airport is a crudely desiged logo printed onto an A4 sheet of paper and sellotaped to the wall behind the Goldcar desk. It was almost impossible to find. Our booking voucher asked us to join the ‘Priority Lane’ but there was none. There were 79 customers waiting in a 3 hour queue ahead of us. There was nowhere to sit and we had to leave our children on the floor with our luggage. When we did finally pick up the car, the tank wasn’t completely full, despite being on a full to full contract, but by then we were beyond caring. We nearly missed the latest check in for accommodation because of the delays.