Online this company seemed the cheapest but I could only pay a £17 holding deposit for the car. When I completed the booking in Bordeaux the actual cost was equivalent to the other hire companies. The staff were nice & the pick up was in terminal and the car was clean and new.

It took 5 hours to rent the car and everything was as vague as can be. The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues. I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.

ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.

It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.

I didn't know that ACE was part of the Goldcar group, which I had experienced before and didn't want to experience again the booking site Easyrentcars did not show that I thought that ACE was a totally different car rental company, but then it works the same as Goldcar, a low cost company which I personnally will not recommend or use again for my needs