Above average except for dysfunctional sat nave which spoilt the experience.
C.STEIRN
New Zealand
Reviewed: Wed, Oct 26, 2022
About Europcar:8.0/10
The Kia was in excellent condition and the latest model. However:
Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount.
It follows I was mislead in relation to having to pay extra for sat nav.
The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
About QEEQ:8.0/10
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Poor service, waited a long time, constant upselling, the car had only 3/4 tank of gas. Ordered a booster seat but got a child seat instead, with no refund.
Like: I just love this car Dislike: No faults to mention
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Customer Service
Above average except for dysfunctional sat nave which spoilt the experience.
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