Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.
About QEEQ:8.0/10
Reply by Qeeq: We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve. If you need any assistance, please kindly feel free to contact with us.
“the Manager refunded me $146 after i complained bout extra costs”
About FOX RENT A CAR:6.0/10
The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.
About QEEQ:10.0/10
I didn’t realise we had to pick the car up off the airport so for future reference I wouldn’t book unless car was at the airport
“Nice car shame about the hidden extras charged by Fox”
About FOX RENT A CAR:5.7/10
Nice car service was ok but I didn’t realise third party insurance wasn’t included in the rental price & loads of hidden extras were charged wouldn’t recommend using them again. Should’ve known better but after a long haul flight it’s easy to get stung big time !!
We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.
They charge addittional insurance + Taxes and surcharges.
Total paid $570.00 instead of $385.00, totally unespected.
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