Average rental, don't get robbed by getting unnecessary add-ons.
D.Schuoler
United States
Reviewed: Tue, Nov 26, 2019
About FOX RENT A CAR:6.7/10
Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.
“I will not be using FOX again if I have an option.”
About FOX RENT A CAR:8.0/10
The car was dirty both inside and out. I do understand that for the price we paid that we could not expect the perfect car, but we received a car where the inside padding above the driver's side of the car door kept falling out.
Although I provided an international insurance cover on the day, I was sold another cover because the person at the counter gave my wife the impression that we were not at all covered and I had to take out another insurance on the day.
“I have been to Orlando 5 time in last 15 years and this is the worst car I have had ever”
About FOX RENT A CAR:6.0/10
Counter staff where great
Car wasn’t ready
Waited 2 hours after a 9 hour flight not ideal
Car was filthy
Car wasn’t in good condition
Car broke down ruining last 2 days of holiday
Car had poor brakes
Car was very noisy when opening rear doors
Price of car appeared to go up by £200
“the Manager refunded me $146 after i complained bout extra costs”
About FOX RENT A CAR:6.0/10
The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.
About QEEQ:10.0/10
I didn’t realise we had to pick the car up off the airport so for future reference I wouldn’t book unless car was at the airport
Fox only had three employees checking people in and it took over an hour to get my rental. The 2017 Dodge Grand Caravans outside appearance was bad with dents, scratches and other damage. The 24 hour roadside assistance and Fox customer service suck. On my last day of vacation, the van broke down. It took over an hour of continuous calling to talk to a representative to get a tow. It took even longer to get a tow truck. I was stuck with my wife and two young children in a not so good area of town where prostitutes and drug addicts were hanging out, but Fox and the 24 hour roadside assistance people acted like they could care less. My family spent over 3 hours before a tow truck came. The final insult was Fox charged me $7.99 per gallon for gas for a total of $99.88 when the van was towed back because it had 3/8 tank of gas. I could go on, but will finish my comments now.
About QEEQ:10.0/10
Easyrentcars.com was very easy to book the rental.
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Average rental, don't get robbed by getting unnecessary add-ons.
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