The Dollar experience was totally bad, will try not to rent there again
H.Saarup
United States
Reviewed: Wed, Dec 7, 2022
About Dollar:7.0/10
Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.
About QEEQ:10.0/10
Really good. And the chat function at the customer service was excellent
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. If you need any help, please kindly feel free to contact with us.
The car was a Chevrolet pickup (not in the options), less premium, with low-grade interior and features. Waiting in line for 3 hours to pick up the car was frustrating. For extending the rental, it requires a personal call for confirmation as the automated voice system is incomprehensible.
Arriving at the airport branch before 8 AM meant no queues, but I still faced persistent upselling. They added a lot of insurance for me to sign. Thanks to QEEQ's pre-rental reminders, I knew I didn't have to pay extra as I had already paid in full. Despite repeatedly telling the counter staff that I had purchased comprehensive insurance in China, they insisted it wasn't valid, which was quite annoying. When I picked up the car, it didn't seem to match the model I had selected. A few days later, I rented the same model from AVIS and realized it had much more space. Lesson learned: you get what you pay for.
They definitely push insurance. Otherwise, it's okay.
About QEEQ:10.0/10
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The Dollar experience was totally bad, will try not to rent there again
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