As it was my first time renting a car in the US, the Dollar rental staff's unclear language caused me to end up with two extra insurances, a full tank of gas, and a daily fixed toll fee.

It's been a long time, and I can still give a good review, so let's briefly say this: the rental company enforced an upgrade on the car model. The car we originally wanted was available, but they said it wasn't. We don't know why. They pushed various insurances on us. We were tired and had no choice but to accept the upgraded model.

The staff added two extra insurances without notifying me, which made the costs higher than the rental fee. If I hadn't checked my credit card record, I wouldn't have noticed. The worst part is I had to drive 150 kilometers back to cancel it, and they still charged me one day's insurance fee!

Procedures are convenient, car pickup and return are easy. The service was great; we rented the car for 19 days and traveled over 6,000 miles, changing cars three times without any issues.

Al llegar me intentaron cobrar seguros innecesarios pero que los muestran como parte del valor normal del arriendo