A very Good and Comfortable Driving experiences at London

We are always met at the door by the ALamo agent whenever we rent a car from Alamo. There is never any queue. However, the Mercedes A series we booked was not available, so we settled for a Volkswagen Arteon which was a pleasure to drive as it was a smart car.

QEEQ provides the best price I can find and they always cancel the booking and rebook if the price falls more than 5% which happened with my booking. This is great as it gives me additional savings. The service as I get from QEEQ is excellent. The customer service always replies promptly whenever I contact them by email.

The service attitude at the store was pretty good, there were no upsells, and there was no waiting in line. However, we were very dissatisfied with the handling of the accident aftermath. The accident was entirely the other party's fault, yet they still charged us £1500 when returning the car. It's been over three months since we returned home and we have yet to get our money back, with the excuse that the other party’s insurance has not compensated them.

1. They didn't coordinate properly with the rental website, causing me to pay the one-way fee twice. 2. The drop-off location was extremely unclear! They should provide a detailed address instead of just a postcode. We were instructed to return the car at Edinburgh train station, but couldn't find any signs or an office nearby. We had to drive around the busy area for a long time before calling the store to get the exact location. This issue isn't unique to us. After we parked, another car faced the same problem and only found the spot after asking the police. I've lived in Edinburgh for nearly a year, and even I had trouble. It's even more challenging for first-time visitors.

I liked that someone came out to meet us and go through the process without having to wait in line. Also having him program in the coordinates location to return the car was brilliant,

Very easy to use and very responsive to everything.

Have issue with car tyre pressure. Staff gave me free upgrade for next booking.

Easy to use.