The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.
About QEEQ:10.0/10
The whole process was simple & went without a hitch.
Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.
They promised Chinese-speaking service, but there was none when I arrived at the store. Plus, there was only one person at the counter, and the line was very long. I had already chosen full insurance online, but the foreign staff kept insisting that I buy additional insurance in the store, which wasted a lot of time! Overall, not satisfied!
Very good, they have a store right at the airport, so you can rent a car without leaving the airport. Quite nice.
About QEEQ:10.0/10
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