We rented a 7-seater van, but this rental company initially gave us a 9-seater without informing us beforehand. After spending a lot of effort locating the car, we found out it was a 9-seater. The vehicle was quite large, and we had never driven something that size before. We went back to the staff to request a replacement, but they said there were no 7-seaters available. We insisted on canceling the rental, and then they asked us to wait while they checked again. After about half an hour, they said they had found a 7-seater by chance. It wasn't until the end of our trip that we realized the 9-seater couldn't even fit into underground parking lots because of Germany's strict parking size regulations. Overall, we were not very impressed with this rental company.
I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.
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