Great

Picking up and dropping off the car was convenient.

The first car had issues with its lighting system, which we discovered ourselves and returned to exchange. After driving the second car for nearly an hour, we received a call informing us of a problem with the vehicle and asking us to return to exchange it or to have it replaced at our destination. When I asked about the issue, they wouldn't tell us. For safety reasons, we returned the car to exchange it again. On the phone, they promised a better car, but it turned out the engine had problems, and they gave us the same model again. It's really irresponsible and frightening in hindsight. Luckily, we made it back. Our destination was far, and if something had happened, it would have been a disaster. Their service was average, they didn't inform us of anything, and the return location was not clearly explained.

They obviously had the Mercedes we wanted to rent but gave us a Peugeot instead, claiming it was the same type of car.

Located right inside Antalya Airport, the process was very smooth. The car was in the nearby parking lot, a diesel Qashqai, very new and clean with 360° driving view.

Overall, the service attitude at Enterprise Rent-A-Car is okay, and the queue time is not long. The key issue is that they don't have the cars we need. Additionally, QEEQ charged a brokerage fee, so we were forced to rent from this company. Had we known, we wouldn't have made a reservation as there are plenty of car rental companies with more options!