SURPRICE RENT A CAR LISBON AIRPORT Review: Pickup/Drop-off Poor, Cleanliness Excellent, Customer Service Acceptab......

Portugal

Reviewed: Mon, Jun 5, 2023

About SURPRICE RENT A CAR: 7.0 /10

The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful

About QEEQ: 10.0 /10

The car company didn't follow the full to full fuel policy of Qeeq

Reply by Qeeq:
Thanks for your comment getting back to us. If the fuel tank is full when picking up the car, please drop off with full; If it's not, please return with the same level. Otherwise, the car hire company will charge the refueling charges. Thanks for your feedback and look forward to seeing you next time.

Economy | Seat Ibiza or similar

2-day rental

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C.Franca

Portugal

19-day rental

Economy | Peugeot 208 or similar

Reviewed: Tue, Mar 26, 2024

“3 agreeable weeks in Lisbon”

About SURPRICE RENT A CAR: 9.0 /10

All good Thanks

About QEEQ: 10.0 /10

Great!

Portugal

9-day rental

Compact | Renault Captur or similar

Reviewed: Tue, May 10, 2022

About SURPRICE RENT A CAR: 9.0 /10

The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.

About QEEQ: 10.0 /10

S.Walker

Portugal

8-day rental

Compact | Fiat 500l or similar

Reviewed: Wed, Aug 21, 2019

“Awful.”

About SURPRICE RENT A CAR: 6.0 /10

Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.

About QEEQ: 8.0 /10

Fine.

Gerard

Portugal

7-day rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Jul 29, 2019

“Never again”

About SURPRICE RENT A CAR: 6.0 /10

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

About QEEQ: 8.0 /10

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !

Portugal

3-day rental

Economy | Toyota Yaris or similar

Reviewed: Thu, Jul 11, 2019

About SURPRICE RENT A CAR: 5.7 /10

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

About QEEQ: 8.0 /10

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