Too much hassle
Not professional service
Need to improve the service which make customer happy
I.Y
Japan
Reviewed: Wed, May 8, 2019
About samurai:4.7/10
Lack of English communication
Hard time to communicate on arrival through telephone because most tourist wouldn't have a sim card to call
Should be able to pick up car directly from airport
“It was okay and turned out fine. Ut it wasnt easy”
About samurai:7.7/10
We had to change car because the one rhey gave us was not good (the seats behind had small backs and no head rest. We had to argue a little with the owner in order to change vehicule.
Execellent service.they provide me a brand new car..i repeat BRAND NEW CAR..really happy with their service.
About QEEQ:10.0/10
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Customer Service
Too much hassle Not professional service Need to improve the service which make customer happy
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