Too much hassle
Not professional service
Need to improve the service which make customer happy
I.Y
Japan
Reviewed: Wed, May 8, 2019
About samurai:4.7/10
Lack of English communication
Hard time to communicate on arrival through telephone because most tourist wouldn't have a sim card to call
Should be able to pick up car directly from airport
“Really great experience. I will book with them again next trip!”
About samurai:10.0/10
Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.
About QEEQ:10.0/10
Book early with Eastrentcars.com. i saved alot of money this time.
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Customer Service
Too much hassle Not professional service Need to improve the service which make customer happy
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