the staff was very rude, car was dirty, and was charged extra fees at pickup that was not listed onl

This is an scam!!! You end paying much more than the amount quoted. Insurance policy is the worst. They force you to buy their insurance even when you do not need it. And you can not cancel your reservation because they refuse to do it there and their automated system goes over and over to the selection option. Cancel your reservation is impossible. Do not rent cars with this company, they are liars. And they don't give you the car you selected even when you have paid more than standard.

I did not have the opportunity to rent the car, because they never a shuttle to pick up at the airport. When I went to the company the were closed.

It's a scam. The price seemed good, and they said they require proof of insurance. I brought the proof when I went to get the car, but at the counter they said I needed a half a million worth of coverage (I'm not even kidding) and that I would need to buy their insurance, which was much more than the car rate itself. Of course I turned it down, and will never go again.

Hidden charges for tools never disclosed till checking out

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.