Generally satisfactory experience right from picking up the car until returning the car
T.Hor
United States
Reviewed: Thu, May 9, 2019
About Hertz:9.0/10
We originally booked for Chrysler Pacifica but due to some problems with the assigned car we were offer Nissan Pathfinder, we are happy with the alternative arrangements
We were told by phone earlier that Hertz can pick us up at rainbow bridge when we enter US from Canada, but when called again when we arrived at the exit of rainbow bridge we were told that the journey would take more than 15 min and it is outside the pick up range
The car interior was extremely dirty, and the air conditioning was broken. Hertz's attitude was also poor during the car exchange, and there was clear discrimination. This would never happen if an American white person were renting. Additionally, Hertz charged for fuel. Fortunately, Zuzuche helped coordinate and handled things properly.
Like: We had never heard of easyrentcars.com. We will definitely use them again. All went smoothly and the folks at Hertz were quick to service and very friendly!!
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Generally satisfactory experience right from picking up the car until returning the car
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