Overall average

Picking up the car was very convenient, just had to give my name.

Felt good, much better than Alamo company I rented from earlier this year.

Budget is always on point for me. Friendly staff, efficient rentals. This particular car didn’t look like it had been cleaned - it had a wonky smell to it and I found the previous renter’s rental agreement in the side arm rest storage. However, it was a quick one day, one way rental and I liked the fuel efficiency, so I simply did not really care.

Pick up location made me wait for over an hour for car availability then gave me an upgrade since no car was available for the class I booked. It was ok as the pick up location had a bunch of stores around, so just came back after an hour. Needed to change my return location, 15 minute wait on phone but was able to change no problem.

Was easy to book on QEEQ

It seemed to take a long time to move people through the short line, each transaction taking a while. The agent was able to resolve a discrepancy between my reservation/confirmation and what was reflected in the Budget system (full sized vs standard sized vehicle) but it caused a delay.