The service attitude of a front desk agent named John at Advantage is very poor. He always tries to upsell additional insurance and other services to Chinese customers. When I refuse to buy, he becomes unfriendly. For example, he pushes for upgrades on insurance, toll fees, and purchasing fuel from them.
Long wait times even if there are only a few people in line. Additionally, they try to upsell insurance and threaten jail time if you cause an incident...
Strongly advise against using this car rental company in the future. The front desk staff, who was African American, tried to deceive us by charging more. After we pointed this out, they repeatedly provided various excuses to cover it up. It took over an hour of back-and-forth before they finally removed all the extra charges and we got the car. By then, it was dark, and my wife and child were waiting and hungry. It was a bad experience, even though it’s all part of travel. We used Hertz earlier on our trip and got the car in 15 minutes, a completely different experience.
I recommend everyone not to be cheap like me.
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Customer Service
The guy was very helpful and upgraded me to a better car at no extra cost
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