The service attitude of a front desk agent named John at Advantage is very poor. He always tries to upsell additional insurance and other services to Chinese customers. When I refuse to buy, he becomes unfriendly. For example, he pushes for upgrades on insurance, toll fees, and purchasing fuel from them.
A black woman had a very bad attitude. Our English isn't good and communication was difficult. She kept rolling her eyes at us. We couldn't understand the English bill, and she forced us to pay for roadside assistance. I will definitely file a complaint against her.
Like: The service was excellent and friendly! Dislike: Nothing!
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I would spend a little more and go main stream rental company next time
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