Good experience, the pick-up and drop-off process in the city is simple and not crowded, but the weekend service hours are shorter. Everything else is great.
The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.
The procedures were smooth with no unnecessary chatter
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