Very poor

Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.

J'avais déjà acheté une assurance avec vous en plus de ma propre assurance. FOX RENT A CAR m'ont par contre dit que je devais acheter une autre assurance pour être légal en Californie (à ce moment, je ne sais pas encore si c'est vrai). Après un peu d'argumentation, j'ai perdu patience et j'ai demandé le prix à leur employé. Il m'a répondu 20$ pour la semaine. J'ai alors accepté puisque ce n'était pas cher. Finalement, ce n'était pas 20$, mais plus de 300$. Quand j'ai dû payer, j'ai demandé à leur employé pourquoi le montant total de la facture était si élevé. Il m'a répondu que c'était parce qu'il y avait un dépôt, ce qui n'était pas vrai, le dépôt était sur une autre transaction. Bref, je me suis fait voler 300$.

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

This was the worst experience I have ever had renting a car. First we wanted a Jeep Grand Cherokee. What we got was a Mitsubishi which is smaller than a Jeep Grand Cherokee. But it all started when we got to the counter and had to wait for over an hour to get service. Everyone in line was complaining. Then we finally get to the counter and they try to sell us everything they can think of when we had already declined it when we booked. When I complained about the size of car we had paid for they proceeded to tell us that they do not have Jeep Cherokee at the same time the screen behind the counter was advertising the Jeep Grand Cherokee. When I mentioned it, the girl became very nasty. When we got to the garage to pick up the car, there was a Jeep Grand Cherokee there. The minute we opened the doors to the car, it smelled like someone had been on a horse farm with it. After sitting in the sun almost every day, it smelled even worse. I mentioned it to the attendant and he just ignored me. Because of the service we got, I made sure to check the car before we left and the back was all scratched so I made the attendant note it on our paperwork so we would not get charged for the damage. I will NEVER rent from FOX in San Francisco again. Worst experience renting a car ever.

Counter staff were straightforward and helpful. But she kept pushing for extras, none of which I needed. A bit tiresome!

Very easy using to book the car. Good value. All went well and to plan. Thank you!