The car wasn't ready at the scheduled pickup time. Every time I asked, they would say it will be ready in another 20 minutes. This went on for two to three hours. Very dissatisfied with this service.

Convenient car rental

The pick-up service was good.

The car model was exactly as requested (unlike many companies that always provide 'similar models'), and the vehicle was in great condition. Arrived at dawn, and both the store staff and the car delivery personnel were very friendly. The pick-up and drop-off instructions were very clear, but communication requires English. Big company, you get what you pay for!

The smile of the store clerk was a big plus. Initially, I saw some issues in the QEEQ group about being sold additional insurance and other disputes. So, I carefully checked the contract, and everything was fine. However, the odometer was not reset (didn’t notice it when picking up the car). When returning the car, it showed over 5000 km driven, which was shocking. The actual distance should be around 2600 km. It’s a pity I couldn’t keep track of the mileage as a souvenir.