Smooth, efficient process

No comment

No comment

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.

Car was a 2014 model Ford Focus which had seen better days. However it was reliable and economical.

Easy process however Easyrentcars.com did not point out that additional insurance was with them instead of the actual company.

Very Easy to deal with. Friendly helpful staff at pick up & drop off. The car was exactly the model we booked on line and in good, clean condition.

Very easy process. Have used Easyrent a few times now and have never had a problem

The staff at both pick up and drop off locations were very helpful. The drop off was made so easy as we were instructed to just park at the Bluebridge terminal and hand the keys to the terminal staff