Unsafe and poorly maintained cars broke down

Kenneth Chiu

United States

Reviewed: Tue, Jan 2, 2024

About Budget: 5.0 /10

Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!

About QEEQ: 8.0 /10

Reply by Qeeq:
We are very sorry about your unhappy experience. We will let supplier know about this and improve their service quality.

Standard | Toyota Camry or similar

7-day rental

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Stanley Dillon

United States

1 days rental

Reviewed: Fri, Jan 5, 2024

About Budget: 6.0 /10

They try to sell insurance.

About QEEQ: 10.0 /10

Bob Stowe

United States

1 days rental

Reviewed: Tue, Jun 26, 2018

About Budget: 6.0 /10

Did not buy insurance, reception was not happy, the reserved car was not available, switched from Edge to Murano, and charged an extra $121. Not sure what the charge was for. After multiple calls, nothing was resolved. Will stick with big companies in the future. Regardless of the English text on the online order, it doesn't matter. They simply don't acknowledge it.

Nina Patrick

United States

1 days rental

Reviewed: Mon, Sep 16, 2019

About Budget: 2.0 /10

Deceiving customers and adding extra charges

Jack Yeates

United States

1 days rental

Reviewed: Tue, Oct 20, 2015

About Budget: 6.0 /10

Everything else was excellent, the only issue was because it was raining. The store manager suggested we upgrade the car from the convertible we initially booked to a Jeep SUV. However, when we got to the parking lot, we saw the Jeep was also a soft-top and quite small. We went back to the store to request a change. Since the pre-authorization was already done, the manager tried to say there weren't any cars like the one we originally booked and suggested another upgrade. I mentioned I saw plenty of the original cars in the parking lot, but he insisted they were all reserved. Finally, I said if we didn't get the car we originally booked, we wouldn't rent from them. Only then, reluctantly, did he agree to give us the car we originally booked. Despite this, everything else was great; the rental point is conveniently located from the airport, return was quick, and the car was in good condition. However, it seems rental companies tend to mislead Chinese customers into upgrading. Hopefully, this can be improved in the future.

About QEEQ: 10.0 /10

Baron Gresham

United States

1 days rental

Reviewed: Sun, Aug 28, 2016

About Budget: 8.0 /10

There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.

About QEEQ: 8.0 /10

Unsafe and poorly maintained cars broke down

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