$485 of additional charges for something we didn't agree to
P.King
United States
Reviewed: Mon, Jan 22, 2024
About Budget:7.0/10
Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time.
Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels.
I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks.
On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls.....
On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!!
We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further
About QEEQ:10.0/10
Great booking platform and customer service excellent apart from having no real influence over the car companies
Despite informing the rental company that full insurance had been purchased through the platform, I was still charged an additional $200 for insurance. Throughout the whole process, I did not see any insurance terms or contract details provided by them. The credit card signature was taken as agreement to their terms, and the fee was non-refundable. Consider this a lesson learned and a tuition fee for everyone. Let's be more vigilant in the future.
“Muy mala experiencia en el mostrador y con el servicio de atención al cliente”
About Budget:7.7/10
7 llamadas para saber qué tipo de gasolina llevaba el coche.
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$485 of additional charges for something we didn't agree to
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