CAR RENTAL REVIEWS ON BUDGET AT LOS ANGELES AIRPORT, LAX

Friendly staff but checking out and in process could be clearer and less steps! Happy with our upgrade.

Excellent

The car given was different from the one booked. A deposit of $254 was charged, and there was an additional unknown charge of $24, totaling over $278, which was not refunded. Online reviews are also bad. A scammy business. I hope there won't be any further cooperation.

They charge me 161 dollar for refueling with high price when they told me when i receive the car the rate will be normal same station price

Nothing

1. The pickup location had no air conditioning, it was very hot! 2. The staff tried to sell insurance to me four times, constantly mentioning US laws. 3. They tried to sell me prepaid fuel. 4. The reserved car was unavailable, and they gave me an older model Toyota Camry with over 75,000 miles and visible damage. I had to take photos to avoid potential disputes later. If I didn't take that car, I would have to wait, but they didn't say how long.

Average

It would be great if the car was clean.

The pick up was quick and easy and also the drop off. Nice staff. Budget tried to offer me their full coverage for extra money although i had the AXA full coverage, they shouldn't.

Fair price , easy process, good control due to good app. absolutely recommended!

It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.

The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.

The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

The Asian female staff had a bad attitude

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The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.

Not bad!

Not bad!

Average, but there were fewer people at pickup, no need to line up

The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.

Very satisfied, the pick-up and drop-off procedures are simple.