Best value for money

Very satisfied. We originally booked a Mercedes A-Class and were worried that our three large suitcases wouldn't fit. However, Hertz upgraded us to a Volvo SUV with ample capacity.

Switzerland truly is the pinnacle of human civilization. The entire process was completed in 10 minutes, and the experience was excellent. I booked a 3 series but got a free upgrade to a GLE. Compared to Italy, well...

The X1 I rented didn’t come with a spare tire or a temporary parking warning sign. Aren’t these standard? Asking was useless as they simply don’t provide them.

We arrived early to try picking up the car. Initially, they told us there were no cars available and asked us to come back at the scheduled time. Later, they informed us that a car was available, and we managed to get it about an hour early. The return time remained the same as in the original booking. We found out later that this extra hour was crucial; otherwise, we would have been charged for an entire extra day! Also, the booked model was not available, so they upgraded us to a different, brand new car with a navigation system.

The service was enthusiastic and attentive.