QEEQ provided an excellent service for a seamless rental.
Colin B
Spain
Reviewed: Tue, Mar 19, 2024
About Firefly:9.0/10
Good car and friendly service. As a small tip: at Seville a sign for where Firefly cars are hidden in the car rental car park would have been helpful. (it is passed all the other rental agencies, turn left and go to the very back of the car park and is not sign posted)
About QEEQ:10.0/10
Perfect! Please note the instructions for pick up could have included the comments I posted in the firefly section.
“Excellent, superb service and great car, good value and all went really smoothly and no queue too!”
About Firefly:10.0/10
The staff were excellent, condition of car great and excellent value for money! Only comment I'd make is some guidance on the car itself would have been good - we struggled with the built in sat nav. We could have gone back to the counter and asked but as I had my own one with me we just used that.
From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly
“The firefly company was going to charge me more than was listed on the web charge. upsetness”
About Firefly:8.3/10
Car was great, service okay , but the direction where to get the car was a bit confusing , so that we were running around on the lot for a while until we found the car
About QEEQ:8.0/10
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Customer Service
QEEQ provided an excellent service for a seamless rental.
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