QEEQ provided an excellent service for a seamless rental.

Forced to buy insurance, lost nearly 3000 yuan. Whoever uses it is unlucky.

sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below

Easyrental car hire was a pleasure to use! Great prices and great option when price drops! Definately would recommend and use again in the future! Thank you for making this process easy for me!

No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!

The booking platform is good -

The seller Fooled us by saying if you take the full insurance you pay 108 but basic insurance you pay 48 . But in the end I paid both ! No one helped me with that but I’ll make sure of speeding my experience to everyone I know ! This was SCAM

Long long waiting times for car pickup. Selling all extras at pickup Must check car conditions as the paper is given as ‘new’ car but in reality many scratches on car...