There was an issue with the fuel gauge. The pump stopped when refueling was supposed to be full, but I added 5 more euros of fuel. When returning the car, it still showed a bit less. The staff said they would verify it with a colleague, but then got busy with other things. We didn't have time to wait as we needed to catch our flight, so we took a photo and left. A week later, they still hadn't verified it. They could at least refund the undisputed part of the fuel charge! Verify the disputed part! But no, they just drag it out! 108 euros, not a cent refunded! Luckily, I took a photo of the fuel gauge when I left, as evidence. Otherwise, with no proof from the staff, where would I go for customer service? Now their response is just to wait! Who knows how long that will be!
“Scam: forced to buy an unnecessary insurance at 3 times the price of our booking!”
About Record Go:5.0/10
We had a terrible experience and got scammed by Record Go. We first waited an hour and twenty minutes in the line at the counter, on arrival. When it was our turn, they refused our Amex while on the QeeQ reservation the AMEX icon was shown to mention they accepted it (with a cryptic barely visible small print that some insurance was needed) They then made us take an insurance that was 3 times our booking price for a week! The most infuriating was that they accepted debit cards (which we had too) but the staff at the counter, even if they knew we wanted to try any other solution, didn't even mention it, to make sure we paid the high premium! This was a scam. And it's unfortunate because the rest of the service was good.
About QEEQ:10.0/10
I love Qeeq.com, and its ease of booking and finding the best car options, including specially 2 features: the car being cancellable until 48h before the pick up, and auto-rebooking when the price drop. The help desk is also really helpful and fast to answer, this is perfect service.
Beware of hidden fees!
While the entire rental was very good, the car was brand new, and the staff very friendly. I would not recommend renting from Record because of the hidden fees.
We were charged €102 advance for fuel which we were told would be refunded if we returned the car full. We were refunded only partial as there is a €31.88 for Fuel and Service fee even though the car was returned filled with fuel.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Record Go in Spain
Xanthe Service
-
-
-
-
View more >Myrna Monroe
-
-
-
-
View more >C. Philippe
-
-
-
-
View more >T.BARDIN
-
-
-
-
View more >P.Willits
-
-
-
-
View more >