LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

L.Franchuk

Portugal

30-day rental

Mini | Volkswagen up or similar

Reviewed: Tue, May 24, 2022

About SURPRICE RENT A CAR: 6.0 /10

As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.

About QEEQ: 10.0 /10

QEEG was fine

C.Castelo

Portugal

15-day rental

Economy | Seat Ibiza or similar

Reviewed: Tue, Sep 3, 2019

“They should have more staff knowing that August is very busy. We 2 hours to get the car is madness.”

About SURPRICE RENT A CAR: 8.7 /10

This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans

About QEEQ: 8.0 /10

S.Walker

Portugal

8-day rental

Compact | Fiat 500l or similar

Reviewed: Wed, Aug 21, 2019

“Awful.”

About SURPRICE RENT A CAR: 6.0 /10

Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.

About QEEQ: 8.0 /10

Fine.

s.Virani

Portugal

4-day rental

Mini | Peugeot 108 or similar

Reviewed: Wed, Aug 21, 2019

“Took too long to pick up. The gear shift box kept popping open. 5th gear was awkward”

About SURPRICE RENT A CAR: 7.7 /10

Took to log to get car. Drop off was easy. Shuttle said they couldn't take us to terminal 2 which is where our flight left from this was never mentioned anywhere

About QEEQ: 8.0 /10

Booking was fine but it was hard ti fund the rental location

Gerard

Portugal

7-day rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Jul 29, 2019

“Never again”

About SURPRICE RENT A CAR: 6.0 /10

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

About QEEQ: 8.0 /10

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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