LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

Portugal

7-day rental

Compact | Renault Megane or similar

Reviewed: Wed, Mar 25, 2020

“Not nice at all”

About SURPRICE RENT A CAR: 6.7 /10

The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!

About QEEQ: 10.0 /10

Portugal

4-day rental

Economy | Toyota Yaris or similar

Reviewed: Fri, Oct 4, 2019

“Sem condições logísticas e humanas para atender os clientes”

About SURPRICE RENT A CAR: 6.3 /10

Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!

About QEEQ: 10.0 /10

Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!

R.Araujo

Portugal

14-day rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Mon, Sep 9, 2019

“Not Bad”

About SURPRICE RENT A CAR: 7.0 /10

The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water

Portugal

6-day rental

Mini | Peugeot 108 or similar

Reviewed: Fri, Aug 30, 2019

“Never again”

About SURPRICE RENT A CAR: 5.7 /10

Cannot recommend. We waited more than an hour and half to collect the car. The lady who then attended to us was ruse. They also charged us additional insurance even though we had hours which ended up costing more than the actual rental. The ca itself was fine but never again.

About QEEQ: 8.0 /10

Portugal

4-day rental

Compact | Ford Focus Estate or similar

Reviewed: Thu, Apr 25, 2019

“Not worth the savings if you don’t get an effective service. Convenience is not important to me.”

About SURPRICE RENT A CAR: 7.0 /10

The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.

About QEEQ: 7.0 /10

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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