LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

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Lilith Maria

Portugal

2-day rental

Reviewed: Fri, Sep 2, 2022

About SURPRICE RENT A CAR: 6.0 /10

C.Franca

Portugal

19-day rental

Economy | Peugeot 208 or similar

Reviewed: Tue, Mar 26, 2024

“3 agreeable weeks in Lisbon”

About SURPRICE RENT A CAR: 9.0 /10

All good Thanks

About QEEQ: 10.0 /10

Great!

Portugal

2-day rental

Economy | Seat Ibiza or similar

Reviewed: Mon, Jun 5, 2023

About SURPRICE RENT A CAR: 7.0 /10

The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful

About QEEQ: 10.0 /10

The car company didn't follow the full to full fuel policy of Qeeq

Portugal

4-day rental

Economy | Toyota Yaris or similar

Reviewed: Fri, Oct 4, 2019

“Sem condições logísticas e humanas para atender os clientes”

About SURPRICE RENT A CAR: 6.3 /10

Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!

About QEEQ: 10.0 /10

Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!

D.Ahmed

Portugal

2-day rental

Economy | Peugeot 208 or similar

Reviewed: Fri, Jan 25, 2019

About SURPRICE RENT A CAR: 7.3 /10

The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.

About QEEQ: 8.0 /10

LISBON - SURPRICE RENT A CAR is a SCAM

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