Everything went smoothly. I have rented cars from them multiple times. The car was in good condition, and any damages on the car were clearly documented in the contract. The service staff were very efficient. Overall, a good experience.
In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.
Only one staff member was serving, and the two customers ahead of me waited for an hour.
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