Paid full price for a Highlander but received a RAV4. The agreed-upon price difference was not honored during the car exchange. QEEQ tried to communicate several times but to no avail.
Hertz's service attitude is great, and the process is very quick. You just need to return the keys when dropping off. Although the dashboard warning light came on while driving in Queenstown, Hertz staff replaced the car with a newer and better one immediately, which is commendable.
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