The staff at the store were very enthusiastic. If the condition of the car matched their enthusiasm, it would have been perfect. We picked up the car at the store and found that it couldn't start when we inspected it. Unfortunately, there were no suitable vehicles available at the time, so they gave us one with an expired inspection temporarily and asked us to swap it at the airport the next day. The car we received the next day was 10 years old but clean inside. We hit the road with it. On the 7th day, the car failed to start in a mall parking lot. We had to charge the battery with the help of our companion and guidance from the rental company via WeChat, which was quite a hassle. During our 8-day trip, the car lost control on a gravel road, slid into the grass, and couldn't start again, entering an emergency mode. In our dispute with the rental company, we claimed that the car was in poor condition, but they argued we had no evidence. They suggested that we should have raised the issue with the car condition sooner.
When returning the car, there was only one person on duty at the company, so customers had to return the car themselves. The navigation address was inaccurate, and it took a long time to find the correct location. Although they upgraded us to a Camry, there were only two of us, and we didn't need it. Moreover, the Camry was a low-end model without a reversing radar, had a lot of noise, and consumed more fuel than the car we originally booked. The additional insurance cost $36 per day, almost equal to the car rental fee, making using instant rental a more convenient option.
Even though we contacted customer service on WeChat before our flight from Auckland, we still had to wait quite a while for pick-up upon arrival in Christchurch. We waited over half an hour before we had to call again for the staff to come. On the plus side, we got to use a rice cooker, condiments, and rice left by previous customers for free, which saved us some money. We also left quite a few items behind when we left. We paid a 2500 NZD deposit, which is supposed to be refunded about a month after returning the car. Overall, the car rental experience was decent, but the car was old (over 100,000 kilometers) and noisy. I'll update the review after the deposit is refunded.
We got a free upgrade from a Corolla to a Camry, but for the two of us, the car felt a bit large. A smaller car would have been more maneuverable. A Camry might be better suited for more passengers. The car had almost 100,000 kilometers on it and was making some unusual noises.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on EZU Christchurch Airport
Magee Cooper
-
-
-
-
View more >Adelaide Rayleign
-
-
-
-
View more >Dawn Meredith
-
-
-
-
View more >Pag Christiana
-
-
-
-
View more >Renata Tate
-
-
-
-
View more >