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From other countries or regions
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Live chat Email us Service Code: 6944223330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6944223330
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Reviewed: Thu, Feb 11, 2016
About Hertz: 2.0 /10
I had paid in full on Zuzuche, but when picking up the car, they still asked for a 200 AUD deposit, which they said would be returned the same night if there were no issues. I returned the car on February 4th and was told the refund would be processed that night, but I haven't received it yet! Contacting customer service has only gotten me a voicemail.

Relevant Reviews on Hertz MELBOURNE DT

Humphrey Birrell

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Reviewed: Mon, Oct 1, 2018
About Hertz: 2.0 /10
The tire was damaged, and they couldn't replace the car. Had to manually change to the spare tire myself, and they gave me a 125-size motorcycle spare for a 245-size tire! Ridiculous! The company was very slow in resolving the issue! Waited for road assistance for three hours, and no one came! Customer support gave inconsistent responses! Terrible service! Drove on the spare tire for three days! Simply playing with lives.

Kent Stephens

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Reviewed: Wed, Feb 20, 2019
“Great Ocean Road”
About Hertz: 10.0 /10
Overall service was good, everything went smoothly.
About QEEQ: 10.0 /10

Darnell Nixon

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Reviewed: Fri, Mar 2, 2018
About Hertz: 2.0 /10
Did not prioritize users with reservations; waited in line for more than 30 minutes.

Odelia Lucius

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Reviewed: Wed, Jan 25, 2017
“Great Ocean Road is only suitable for self-driving, there's no other choice”
About Hertz: 10.0 /10
Hertz is truly a top brand, very fast and professional.
About QEEQ: 10.0 /10

Thera Jeames

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Reviewed: Thu, Oct 8, 2015
About Hertz: 4.0 /10
I clearly booked a 'large SUV Toyota Kluger or similar,' but was given a Nissan X-Trail. Although both have five seats, they are different in size. Hertz said they allocate cars based on seating capacity and claimed the rental website didn't explain this clearly. At the time of booking, the price for the Nissan X-Trail was lower than the Toyota Kluger. Due to the long queue and time constraints, I had to settle for it. Very dissatisfied.

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