Trip Across Spain and Southern France (Provence)

As soon as we entered the store, they started explaining various insurances and road conditions to us. A full coverage would cost an additional 3,000 yuan, which was quite reassuring. However, we only purchased the basic insurance as planned.

The staff had a pretty good attitude. They asked if I needed additional insurance, and when I declined, they didn’t delay anything; the procedures were handled quite quickly. They were very diligent during the car inspection and proactively pointed out existing damages on the vehicle. If the car’s condition was not suitable, they were willing to coordinate a replacement. Initially, I reserved a 5+2 seat car, but they gave me an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The car exchange was smooth (but if I booked a seven-seater, why did they give me a five-seater in the first place?).

Due to flight delays, we couldn’t pick up the car on time. After negotiating with the rental car customer service, they agreed to delay the pickup time. However, the rental company claimed that since we did not pick up the car on time, the originally booked spacious station wagon was taken by someone else. We were given a compact SUV, a Peugeot 2008, which had very limited luggage space and was quite cramped. They asked for over 300 euros to upgrade, but there were no other cars available. The return location was extremely hard to find. We circled around the train station several times and finally found it by exiting one parking lot and following the right direction. Then, the staff claimed the fuel was insufficient (short by 3 euros) and made us refuel before returning the car. Overall, we were very dissatisfied with the rental company.

My husband said we'd rent from Europcar again on our next trip to Europe.

The service was quite good, but the booked car couldn't fit our luggage. We had to pay over 30% extra for an upgrade.