Very satisfied

The queue time was over an hour, which is quite long.

Picked up the car in the morning when there were few people. The first car they gave us was a JEEP, and they said there were no other models available. The front window had a crack longer than 10cm, so they replaced it with another car which still had a small crack on the front window, but they assured us it was fine to drive.

A very pleasant experience, looking forward to the next time

Pickup at Munich Airport: After a ten-hour flight, we arrived at the counter around 11 PM. There were two staff members: a friendly English-speaking lady and a nonchalant German-speaking man. We rented three cars in total. By the time we finished the paperwork and got to the parking lot, it was around midnight. One car's warning light (triangle exclamation mark) came on as soon as we left the parking lot. We returned to the counter, but Europcar had already closed. Luckily, a returning staff member helped us. A series of steps followed: from the counter to the parking lot, determining low oil was the issue, adding oil, but it was still too low. As exchanging the car required logging into the system, and other cars were not yet registered, the staff suggested we go to a gas station to add oil or return the next day if there were issues. We insisted on having the staff accompany us, which proved wise. At the gas station, we couldn't find the specific oil the car needed, despite a full cabinet of oils. We returned to the parking lot and then back to the counter to redo the paperwork for a new car. This whole process delayed us by two hours, and a child got slightly injured bumping into a post during the wait. Experience: Europ's cars are cheap but in average condition. Given our route and need for an automatic transmission, it was the only choice. Another car's warning light came on frequently, indicating low oil. Consider the counter hours and leave extra time. If there's no one at night, it's really helpless—the airport rental counters are empty midnight. Don't believe staff if they say, 'Just observe and deal with it later.' Insist on resolving issues immediately, or it will be more troublesome if problems arise on the road.