Rented two cars, but when it was our turn at the store, the staff processed one car and then left us saying his shift was over! After unsuccessful negotiations, we had to switch to another staff member. We had reserved the car for 11 AM, but when we went to pick up the second car in the afternoon around 2 PM, it wasn't ready. They said it had just been returned and was being inspected! We had to wait for almost two hours with multiple promises of 'in half an hour' or 'in fifteen minutes.' It was very frustrating! However, the return process was quick.
The service was average, but at least it wasn't troublesome. It was okay. I booked a RAV4 but ended up with a small Ford SUV, which seemed a bit cheaper.
all staffs are nice.. reaction is quick. MUST rent car from Hertz next time.
About QEEQ:10.0/10
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