You definitely get what you pay for - they are cheap for a reason.
After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!
“What a joke that they can re sell your paid for hire car if you are late to collect”
About GOLDCAR:8.3/10
Our flight was late by 1 hour, and my sister took 1.5hr to get through passport control as they were very busy. I had called ahead to gold car to say we were at the airport whilst waiting for my sister (I went striaght through as I had my UK passport) to enquire where we catch the bus to get to the rental depot. When we arrive we were told the car had been sold on and this was part of the T&C's we were so upset and they said they only had 1 other car and we had to pay an additional 190 pounds to secure the vehicle as this was classed as an upgrade. All of this incident was made so much worse as my Father had passed the same morning and we had missed seeing him before he died, which compounded the situation.
They have definitely exceeded my expectation. Waited almost 2h to get a car, complete chaos, which to me is unacceptable by all means. Cheap car but not worth the hassle. Probably last time I’m going to use Goldcar service.
About QEEQ:10.0/10
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Customer Service
Really helpful staff at pick up/drop off, car immaculate - best car hire experience ever
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