Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.
About QEEQ:10.0/10
Your process is great and woks as advertised. Booked my next car with you already but with Budget/Avis.
You definitely get what you pay for - they are cheap for a reason.
After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!
“Dissappointed and will never use this service again.”
About GOLDCAR:4.0/10
Cancelled at counter as the counter staff was not really helpful. Suggested we either pay an additional GBP 50 for full insurance coverage or GBP 1400 will be blocked from card which she said would not be released based on past experience. Disastrous experience.
They have definitely exceeded my expectation. Waited almost 2h to get a car, complete chaos, which to me is unacceptable by all means. Cheap car but not worth the hassle. Probably last time I’m going to use Goldcar service.
“Unexpected charges, with no real explanation as to why”
About GOLDCAR:7.3/10
Arrival wasn't great as from LHR T3, the details on whom to call from bus stop 21 are so small that you can easily miss them. Proper signage would go a long way.
I waited around 15 minutes to be served, as the staff were very busy.
When it came to payment, they lumped an unexpected 84 GBP payment on my car hire because my return ticket did not correspond to the date of car return. I rented the car for two days to visit family and then am continuing to work in the UK for a few months. The woman behind the counter said she would waive charges if I provided an original proof of address from within the UK in the last 3 months - yeah right! She would not accept a photograph or reverse the charges if I provided an original copy upon return.
Really terrible and disappointing customer service.
All in all, I was looking forward to my Goldcar experience but the "plus, plus" mentality where they sting you with baseless charges will mean that I never use them again.
please stop fuel surcharge on diesel car. car check must be done before and after and not only when return. car interior must be clean.make free after hour return
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
I felt ripped off....
Relevant Reviews on GOLDCAR Heathrow Airport
J.Duncan
-
-
-
-
View more >A.Siddiqi
-
-
-
-
View more >Katka
-
-
-
-
View more >Lara Richards
-
-
-
-
View more >A.Syed
-
-
-
-
View more >