Easy enough

Everything is going smoothly so far, just waiting for the deposit refund.

The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.

Very satisfied with the trip

The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!

I included a child booster seat in my order and received confirmation. However, the rental company seemed unaware of it when I arrived to pick up the car. Moreover, after requesting a booster and confirming the order, I had to wait a full 45 minutes to get the seat and drive away. If that's the case, what's the point of having this option when booking through the platform?