Thrifty, Los Angeles International Airport Car hire

3% OFF

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Mazda 3
Compact
US$31.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Nissan Juke
Small SUV
US$32.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Nissan Kicks
Small SUV
US$32.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Chevrolet Spark
Mini
US$32.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Kia Optima
Standard
US$33.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Chevrolet Malibu
Standard
US$33.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Toyota Camry
Standard
US$33.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
- Nissan Rogue
  US$33.00/day
- Jeep Compass
  US$33.00/day
- Volkswagen Jetta
  US$34.00/day
Show other 35
Fold up
- Thrifty Los Angeles Airport(LAX) Buick Encore Rental
  US$35.00/day
- Thrifty Los Angeles Airport(LAX) Nissan Frontier Rental
  US$38.00/day
- Thrifty Los Angeles Airport(LAX) Ford Focus Rental
  US$39.00/day
- Thrifty Los Angeles Airport(LAX) Dodge Ram Rental
  US$41.00/day
- Thrifty Los Angeles Airport(LAX) Chevrolet Equinox Rental
  US$41.00/day
- Thrifty Los Angeles Airport(LAX) Dodge Ram 1500 Rental
  US$41.00/day
- Thrifty Los Angeles Airport(LAX) Kia K4 Rental
  US$46.00/day
- Thrifty Los Angeles Airport(LAX) Kia Sorento Rental
  US$46.00/day
- Thrifty Los Angeles Airport(LAX) Nissan Maxima Rental
  US$46.00/day
- Secret deal Los Angeles Airport(LAX) Kia K5 Rental
  US$48.00/day
- Thrifty Los Angeles Airport(LAX) Buick Lacrosse Rental
  US$48.00/day
- Thrifty Los Angeles Airport(LAX) Chrysler 300 Rental
  US$48.00/day
- Thrifty Los Angeles Airport(LAX) Jeep Wrangler Rental
  US$49.00/day
- Thrifty Los Angeles Airport(LAX) Toyota Corolla Rental
  US$50.00/day
- Thrifty Los Angeles Airport(LAX) Nissan Pathfinder Rental
  US$51.00/day
- Thrifty Los Angeles Airport(LAX) Ford Taurus Rental
  US$51.00/day
- Thrifty Los Angeles Airport(LAX) Chevrolet trax Rental
  US$53.00/day
- Thrifty Los Angeles Airport(LAX) Jeep Wrangler Unlimited Rental
  US$53.00/day
- Secret deal Los Angeles Airport(LAX) Ford Escape Rental
  US$55.00/day
- Thrifty Los Angeles Airport(LAX) Jeep Wrangler Rental
  US$55.00/day
- Thrifty Los Angeles Airport(LAX) Toyota RAV4 Rental
  US$56.00/day
- Thrifty Los Angeles Airport(LAX) Ford F150 Rental
  US$61.00/day
- Thrifty Los Angeles Airport(LAX) Chrysler Pacifica Rental
  US$73.00/day
- Thrifty Los Angeles Airport(LAX) Nissan Quest Rental
  US$83.00/day
- Thrifty Los Angeles Airport(LAX) Gmc Yukon Rental
  US$85.00/day
- Thrifty Los Angeles Airport(LAX) Toyota Sienna Rental
  US$88.00/day
- Thrifty Los Angeles Airport(LAX) Chevrolet Suburban Rental
  US$89.00/day

Thrifty - Los Angeles International Airport Information, Car hire Instructions & Policies

Address

9000 AIRPORT BOULEVARD,LOS ANGELES,CA,90045,US

Telephone

+13102583000

Pick-up Instructions

The Thrifty - Los Angeles International Airport car hire location is located out of the airport

You can arrive of Thrifty - Los Angeles International Airport car hire by free shuttle bus.

Coming out from the airport arrival hall, you can obviously see the purple-red sign of "rental car shuttles", where is the bus stop for various car rental companies. It takes about 5 minutes to the car rental counter by shuttle bus (for every 10 minutes). Friendly Reminder: Starting October 29th, due to construction at Los Angeles International Airport, all customer pick-ups and drop-offs will take place at the airport arrivals level.

Drop-off Instructions

Friendly Reminder: Starting October 29th, due to construction at Los Angeles International Airport, please allow at least 2 hours for returning your vehicle to account for increased traffic congestion compared to usual. Return Location: Hertz, 9000 Airport Blvd, Los Angeles, CA 90045 Google map link: https://maps.app.goo.gl/1XTnNB7prhpjf71M7

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Young Driver Fee applies at 20 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Driver's License in Latin/Roman Alphabet

Original Driver's Licenses printed in Latin/Roman alphabet (such as English, French, German, Italian, Spanish, etc.) are acceptable for car rental without the need for an International Driving Permit (IDP). Driver's licenses printed in a non-Roman alphabet (such as Arabic, Chinese, Japanese, Cyrillic, etc.) must be accompanied by an International Driving Permit.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

For local renters, you need to bring:

Full Driving License issued in United States

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

USD 13/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

USD 16.99/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

USD 13.99/day

capped at USD 98

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

USD 13.99/day

capped at USD 98

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

USD 13.99/day

capped at USD 91

Tire chains rental

Prices and inventory depend on local stores.

USD 18/day

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Mexico, Canada

A vehicle can be driven across the Canadian border at any time, no matter what location it was rented from. It is recommended to have PERS coverage when using vehicle in cross border rentals for the US and Canada. The renter must have a valid driver's license and rental record to cross the border into Canada. Canadian law does require that everyone entering the country have a passport, so everyone in the vehicle must have the proper identification. If a renter (including a Canadian resident) is driving a U.S. rented (and licensed in the U.S.) vehicle to Canada, it can only be driven across the border for up to 30 days unless an extension is requested from Customs at the time of entry.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

USD 0

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.7 km from Los Angeles Airport

34.1 km from Whiteman Airport

Railway Stations

14.2 km from Wilshire Normandie (LACMTA Station)

14.8 km from Wilshire / Western (LACMTA Station)

15.1 km from Westlake / MacArthur Park (LACMTA Station)

Hotels

0.5 km from Holiday Inn Express Los Angeles Airport

1 km from Hilton Los Angeles Airport

1.1 km from Crowne Plaza Los Angeles - International Airport

Other Landmarks

4.5 km from Hollywood Park Casino & Racetrack

15.5 km from Paramount Studios

17.2 km from Hollywood And Vine

FIND ME A CHEAP RENTAL

Map view of Thrifty Store Location

coordinates: 33.954391 -118.384257

Location Images

Thrifty-Los Angeles International Airport-34182-store

The Rental Desk

Thrifty-Los Angeles International Airport-34182-feeder_bus

The Shuttle Bus

Guest Reviews

Total points： 7.0 / 10 Good

Vehicle condition: 0.5
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.5
Pick-up location: 0.4
Drop-off location: 0.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Mish G
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Like: The support customer care is excellent , as i sent a few emails , and made call, all staff get clear information.
Dislike: When making a call all the different department ( this is normal for all companies ) but takes time etc.
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C.stopper
Los Angeles
8.2 /10 Very good
Reviewed: Sunday, January 4, 2026
Like: pick up/drop off instructions were easy to understand. Booking process was smooth and efficient. Excellent value for money.
Dislike: At the rental counter i felt like i was unnecessarily sold an unlimited toll fee package which i didn't really need. And also looking back at receipt i seem to have been charged for a concession fee recovery which i thought fro my booking was included in the price.
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J.Chuang
Los Angeles
8.4 /10 Very good
Reviewed: Sunday, January 4, 2026
Like: Perfect
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N.Khayad
Los Angeles
9.8 /10 Excellent
Reviewed: Sunday, January 4, 2026
Like: I was totally satisfied, the vehicle was in great condition and service from Thrifty was flawless
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J.Morris
Los Angeles
9.3 /10 Excellent
Reviewed: Sunday, January 4, 2026
Counter staff extremely helpful and efficient. The drop off assistance and procedure was flawless.
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C.swan
Los Angeles
9.7 /10 Excellent
Reviewed: Sunday, January 4, 2026
Great service and good location. Choice of car from 8 or 9. Staff all excellent
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M.Paki
Los Angeles
7.7 /10 Good
Reviewed: Sunday, January 4, 2026
Large car ordered but not available.
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Martina from CZ
Los Angeles
8.7 /10 Very good
Reviewed: Sunday, January 4, 2026
It was quite irritating to wait for bus taking you to rental company and back to airport. The bus frequency with comparison with other companies was very very rare.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Fantastic!
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B.Smedley
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
Didn’t get the car I booked Chrysler 300, got yelled at and forced to take a Chev impala instead. I travelled from Australia to do an iconic drive from LA to Sam Fran only be let down by a rude lady when picking the car up.
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D.Reid
Los Angeles
9.7 /10 Excellent
Reviewed: Sunday, January 4, 2026
Great car in good condition
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G
Los Angeles
7.3 /10 Good
Reviewed: Sunday, January 4, 2026
Expexted better service. Offered extra insurance!!
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A.Nicholson
Los Angeles
9.7 /10 Excellent
Reviewed: Sunday, January 4, 2026
Only moan is at the pick up all the guy did was try to upsell me, infact he added a bunch of stuff to the price without asking, I then spent 30 minutes persuading him to knock it all off item by item...
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L.Portokalski
Los Angeles
9 /10 Excellent
Reviewed: Sunday, January 4, 2026
Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .
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K.Tan
Los Angeles
9.7 /10 Excellent
Reviewed: Sunday, January 4, 2026
Waited for a long time in queue, as well as took a long time to wait and travel in shuttle bus to and from LAX
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J.Lee
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Best
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dhan
Los Angeles
9 /10 Excellent
Reviewed: Sunday, January 4, 2026
Tried to upsell the insurans, which was very upsetting. Took more time to pick up than expected. Otherwise, the service was smooth and easy..
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T.Rucker
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Wonderful and courteous agent. Counter service was pleasant.
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C.P
Los Angeles
9.7 /10 Excellent
Reviewed: Sunday, January 4, 2026
Yes, the car was in very good condition and they give us a upgrade. The attention at the counter was no good but they give us a upgrade free.
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g.connery
Los Angeles
6.3 /10 Average
Reviewed: Sunday, January 4, 2026
A lot of upselling and add ons at the desk especially various insurances. Upgraded to premium at extra cost. Car was tired, 31k + miles, windows didnt shut properly. Rattles from back of car.
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W.Radford
Los Angeles
8.7 /10 Very good
Reviewed: Sunday, January 4, 2026
The vehicle I ordered was upgraded and we added to this and upgraded again to our desired vehicle
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Zara Wyat(t)
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Pretty good, not crowded and clean.
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Ophelia Housman
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Bonnie Albert
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Once we had a situation with low brake fluid. We purchased roadside assistance, which was great. They brought another car and towed away the one with the issue.
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Lewis Hopkin(s)
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Lena Saxton
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Jonas Wilson
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
I came here feeling anxious, but the work efficiency was great. Later, I realized that the salesperson was the staff behind the counter. Therefore, having a conversation and being able to see the other person's computer screen to confirm information is very important because it’s easy to accidentally incur extra charges.
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Veronica Defoe
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Anna Jim
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Parker Gladstone
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Arno Harriman
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Gustave Gold
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
They kept insisting that I buy additional insurance because the other party didn't have third-party coverage. I ended up buying it. The Chevrolet TAHOE was really hard to drive—no power, slow acceleration, not much space, with around 80,000 to 90,000 miles on it. The car got scratched in an LA parking lot. Luckily, I had purchased scratch insurance. After driving the Tahoe for a few days, there was an issue with the oil, so I switched to a Nissan Armada. The Armada was much better—more space and it had 4WD, also with around 80,000 to 90,000 miles on it. I would suggest not renting a Chevrolet. Driving it for 5 to 6 hours is really exhausting.
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Victor Forster
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The rental company is good, offering a variety of choices for customers.
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Cliff McCarthy
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Not bad, will rent again next time
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Leopold Chapman
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Ursula Partridge
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Dean Humphr(e)y
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Fast, semi-self-service, convenient and quick.
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John Bellamy
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Belle Lynch
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Lorraine Lewis
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Poor service, although the staff was very friendly.
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Paddy Gosse
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Zero Bulwer
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Renting the car was very convenient, I was worried because my English isn’t good, but it was very easy and great
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Curitis Steele
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Rory Walpole
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Wide variety of car models, vehicles are very new.
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Griselda Eddie
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall it's okay, but it was very hard to find the drop-off location!
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Tyrone Tobias
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Communication in English was difficult
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Barry Bobby
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The store isn't very big, and the shuttle bus is shared with Dollar, but the service was good.
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Rory Walpole
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Pretty good overall. The front desk staff tends to recommend a lot of insurance options, but you can simply decline. A tip: if you unintentionally take a toll road without realizing it, make sure to check online. There's a website where you can pay within 5 days without getting fined, otherwise, you will get a penalty.
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Parker O'Connor
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Byron Bertie
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Nathaniel Kell(e)y
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Beau Bentham
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Not bad, but they will recommend you to buy insurance, GPS, and daily passes like our ETC. It's unnecessary unless you use toll highways every day.
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Abner Thodore
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Excellent and affordable rental car company, and the staff had a great attitude
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Lou Benjamin
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Cornelia Palmer
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Julian Holt
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Not many people in line.
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Colin Shelley
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The shuttle bus was excellent, on time, and comfortable. The driver was also very nice.
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Dave Will
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Gail Benjamin
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Otto Bach
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Charlotte Birrell
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Irma Houston
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Fast and convenient; returning the car took only 5 minutes. However, the staff insisted on adding tow insurance during pickup, which ended up costing an additional $9 per day.
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Jessie Galbraith
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Dawn Meredith
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Kevin MacPherson
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Affordable prices, but being a smaller rental company, there are many considerations and concerns. The rental process is a bit lengthy.
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Don Emmie
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Josephine Chaucer
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Donahue Rudolph
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Not bad
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Edith Henry
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
There is a free shuttle service at Los Angeles Airport. However, they still tried to sell additional insurance even though I had already purchased full coverage through QEEQ.
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Rita Galsworthy
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Hamiltion O'Connor
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Zero Bulwer
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Lena Saxton
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Okay
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Keith Reynolds
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The quote on the QEEQ platform is quite affordable
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Caroline Polly
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Frequent shuttle service at the airport, quick car pickup.
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Rod Black
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Grace Grey
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Avery Morris
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Abbott Nahum
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
I forgot my driver's license, which was very risky, but I got through it smoothly. It was just luck.
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Burgess Bowen
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Marian Jessie
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Hubery Silas
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Carter Parker
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Franklin Hoover
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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York Murray
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied, the full insurance covered all the vehicle damage costs.
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Solomon
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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June MacMillan
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The rental company added some insurance to the order.
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Susanna Tomlinson
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Ruby Micah
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Rupert Hansom
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Gordon Russell
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Hale Benson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Renting a car was simple and convenient.
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Les Strong
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car broke down and needed to be replaced once.
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Olivia Jeremiah
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Cara Garden
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Good
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Bruce Hood
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Good attitude, orderly queuing.
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Aurora Rhodes
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The wait time for picking up the car was quite long.
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Felix Brown
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Elmer Frederick
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Athena Zechariah
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Quite satisfactory, very responsible.
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Verna Howard
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Mildred Micah
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Burke Jacob
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Eudora Dan
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The service was good. We only had to stand in line for a short while.
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Wordsworth Alcott
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Duncan Leacock
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Lorraine Lewis
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Lance Eipstein
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Todd Pansy
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Affordable prices
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Gustave Hughes
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Pick-up was convenient and quick, and dropping off was even easier. Better than expected!!!
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Sophia Buckle
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Good service
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Yehudi Back
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Despite the language barrier, the service was excellent
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Viola Augustine
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Spring Willard
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Guy Haywood
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Harvey Louis
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
There were few people at the pickup location, the process was quick, and they upgraded us to an SUV.
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Baldwin Johnson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Due to my tight schedule, the rental company charged me for fuel at three times the market price. I advise everyone to return the car with a full tank.
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Irene London
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very friendly.
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Dick Susan
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Isaac Leigh
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Osborn Nico(l)
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Verne Cumberland
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The wait time for picking up the car was a bit long, and they pushed insurance sales.
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Dominic Harrington
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Not bad
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Robert Joseph
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Candice Newman
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Florence Bronte
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall OK, the car was very new and the staff was professional.
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Justin Maugham
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Renting a car was very convenient, the staff was very friendly
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Julian Holt
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Xaviera Eden
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Elton Croft
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Antonio Lancelot
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Leif
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Eartha Malthus
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Dave Will
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car's front bumper got a little scratched when moving over a curb. We reported it to the rental company, but the African-American lady at return said she didn't see any damage. After returning the car, we caught a shuttle to the airport. Shortly after leaving, the driver got a call asking if anyone had left keys behind, and we realized our son forgot to take our house keys off the car keys. We went back to retrieve them, and we were very grateful for their help.
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Ruby Ulysses
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Newman Herbert
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Jesse Lamb
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
No issues with the rental company
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Hugh Bowman
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Myrna Monroe
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall, Thrifty was fine, and I got a Honda HRV.
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Dean Humphr(e)y
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Gordon Russell
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Reasonable price
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Sherry Electra
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Doris Ingersoll
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Chasel Martha
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Queue time was about 5-7 minutes.
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Morgan Tony
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Pay extra attention⚠️ Don't fall for the additional insurance trap. Make sure to read everything carefully before signing. Once I firmly declined, the staff immediately removed it, and the final bill for the car dropped to zero.
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Ethel Conan
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Mediocre
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Antonio Lancelot
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Gabrielle Tuttle
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Winni Law
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car was very clean. I specifically chose the new Toyota Camry, which had less than ten thousand kilometers and felt like a new car. It was quite agile to drive.
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Maxwell Daniell
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Marjorie Nelly
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Isaac Wallis
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Good
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Gordon Russell
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Frank Milton
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
No extra charges and the deposit refund was quick. Limited car selection, mainly Chrysler and Dodge, no Nissan.
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Keith Wyld(e)
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Clara Bernal
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Not bad There was an attempt to upsell insurance when renting the car
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Don Emmie
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Odelette Effie
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car was well-maintained, very clean inside and out when I picked it up. The rental and return processes were very convenient.
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Maureen Ruskin
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Sophia Cook(e)
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Pretty good, we got to choose our own car within the same class. Since we had a lot of luggage, we chose a bigger one.
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Boyce Sharp
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Average service.
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Darcy Hill
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Greg Gunter
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Poppy Boyle
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
They didn't aggressively push insurance. After seeing my order, we talked for less than 5 minutes before they informed me to pick up the car. I could choose any car in the same category.
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Julius Hughes
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Adam Bloomfield
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Quick process, no extra insurance added.
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Alvis Abe
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied. Although there were some minor issues, they were resolved well.
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Renata Oliver
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Rodney Raman
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Ingram Matthew
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
No upselling during pickup. Great service.
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Wayne Franklin
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Both pickup and dropoff were smooth and quick. Service attitude was good.
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George Anthony
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Sibyl Occam
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Justin Maugham
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Megan Marjory
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Earl David
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Although the car was slightly underpowered, it was praiseworthy that it completed the trip smoothly.
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Pandora Harte
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Natalie Springhall
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
I didn't take the rental company's bus, so the line wasn't long.
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Truman Colclough
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Fairly satisfied
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Xavier Sweet
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Edward Francis
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Madeline Surrey
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Julie Maltz
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Solomon
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall okay, had a small brake issue before renting, but got a free car replacement later.
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Belinda Alsop(p)
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Lindsay Smollett
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
I was charged $200 and I'm not sure what for. My English isn't very good, so I just let them charge it. It feels unfair.
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Colby
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
This company is very reliable, and the cars are very new. The car I rented this time had only a little over twelve thousand miles. Last year, my wife and her friends rented a Suburban with just over five thousand miles. During this trip, a small stone flew and created a tiny hole in the windshield, but it was very easy to exchange the car in San Francisco. QEEQ's service was also very timely and thorough. Kudos to them.
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Elroy Violet
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Grace Grey
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Melissa Becher
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Arrived at 8 PM, completed the process in five minutes
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Beryl Wollaston
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Pushed insurance at pickup
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Joseph Pater
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall service was satisfying and highly efficient.
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May Juliana
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Bought full insurance, no forced insurance required! There's a purple sign at the exit of Los Angeles Airport, wait there for the shuttle to the rental station. Returning the car in Las Vegas was painful, it's hard to find the airport drop-off spot, we circled around several times.
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Elton Croft
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Barbara Bird
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Virgil Hal
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Leif
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Good
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Laura Joule
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Gail Benjamin
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Good
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Julia Dryden
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Laura Larkin
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Received a free upgrade to a sedan, a Hyundai, quite good.
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Albert Irving
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The customer service was very good, and there were a lot of vehicle options. The entire rental process was completed in less than ten minutes.
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Virgil Ted
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Pretty good
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Susan Gissing
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Satisfied
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Lilith Maria
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Otto Bach
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Walking 50 meters to the right from the terminal, there was the car rental company. I waited less than 5 minutes at the pickup point before seeing the company's shuttle bus. The driver was very enthusiastic, standing on the bus, helping us load our luggage onto the racks. We quickly arrived at the car rental office, presented our reservation, the staff checked it on the computer, and asked if we needed an upgrade or additional insurance. Since we bought the most comprehensive insurance on QEEQ, we declined, and the staff didn't push us to buy anything else. The process was quick; they directed us to the backyard to pick up the car. The staff pointed to the model we rented, saying all keys were in the cars, which were all clean. We could choose any; once chosen, we drove to the exit, showed our driver's license to the staff, they checked it and let us go. Everything went smoothly, and the service was very friendly.
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Audrey Salome
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
There should be more detailed instructions either at the airport or on QEEQ. If I hadn't read the user reviews, I would have almost taken the wrong bus.
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Bishop Franklin
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Sandy Jenny
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Reliable, convenient, good value for money
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Matt Eva
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The service was okay. They recommended insurance, but it wasn't mandatory and they didn't push it. There was an incident with the car, and the customer service manager was quite helpful, but I haven't received the compensation yet, so I'm unsure of the final outcome.
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Mike Sally
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Not bad
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Hilary Walker
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied with the trip
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Edward Francis
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall very satisfied, thumbs up. The staff will try to upsell you on more expensive cars and insurance, but you can just decline. The pick-up and drop-off process is very quick. The location is large and easy to find. The car's condition was good.
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Sidney Zimmerman
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The service was relatively quick.
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Fay Snow
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Standard level
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Frederica Anne
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Satisfied
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Teresa Herty
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Service was slow and had additional charges
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Maxwell Carpenter
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Bishop Franklin
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Teresa Herty
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Following QEEQ's guidance made it easy to find the rental company's shuttle station. The rental process was simple, and the staff were very courteous.
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Philip Goldsmith
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The staff was extremely friendly and answered all my questions.
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Julia Dryden
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Florence Tennyson
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
It's alright, the pick-up and return process is quick.
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Ingrid Fox
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Dora Edgeworth
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.
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Harlan Law
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Satisfied
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Winston Doris
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Spring Willard
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
A great experience overall, the procedures were relatively simple.
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Diana Bert
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Kelly Yale
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Ivan Keppel
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall, Thrifty is relatively cheaper. It seems to be a subsidiary of Hertz. Most of the service staff are from India and may try to add extra services. I checked Thrifty's official website in advance and learned about the additional charges. In the end, I insisted they cancel the extra fees.
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Eileen Eveline
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Not bad
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Gilbert Foster
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Evangeline Den(n)is
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Good, quick queue
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Faithe Peggy
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Milo Galbraith
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
I am an experienced driver overseas, so everything went smoothly. Overseas car rental companies are more self-service oriented, so don't expect the same level of service as in domestic ones.
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June MacMillan
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.
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Lena Bryce
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Not bad
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Victoria Hoyle
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The line wasn't long, waited about 10 minutes
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Susan Gissing
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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William Bertha
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The on-site staff overcharges and doesn't inform us about the fees!
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Blair Ramsden
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Everything is going smoothly so far, just waiting for the deposit refund.
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Neil Margaret
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Lennon Jimmy
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very convenient
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Denise McDonald
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Fast and convenient
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Miles Bell
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall satisfied, but there are still some upselling attempts.
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Arlen Tracy
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Everything was great overall.
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Derrick Mond
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Overall it's okay, the only drawback is the long waiting time.
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Beau Bentham
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Duke Jean
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall satisfactory, they recommend insurance and car upgrades, but you can politely decline. The staff are friendly.
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Eudora Dan
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Sarah Whyet
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Baldwin Johnson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
satisfied
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Colbert Peacock
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Chasel Martha
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Excellent
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Esther Katte
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car pick-up process was quite fast.
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Ellis Abbot(t)
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Janice Christy
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.
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Ingram Mackintosh
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Anonymous
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Great car ,,,selection huge,..great customer service
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Josephine Irving
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Robin Darwin
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall, it was a good experience, and the positive review is for the car itself. However, the rental company kept pushing additional services despite me clearly stating I already had everything. They kept trying to mislead me, claiming they couldn't verify it.
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Jim Blake
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Sean Jonson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The paperwork process was quick, and the staff were nice. Note that the international credit card used for the vehicle deposit under the primary driver's name must match the billing address of the domestic credit card used for payment during the reservation. Even if the card has a UnionPay logo, it’s accepted. The $200 deposit was refunded to the card a month later. I wasn't satisfied with the car's condition.
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Edwina Bloor
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Highly satisfied
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Jacob Jennings
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
They try to upsell insurance.
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Kirk North
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Satisfied
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Les Strong
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied.
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Caroline Polly
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Oscar Evelina
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Nancy Leonard
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Satisfied. I didn’t refuel the car before returning it, but the fuel charge deducted was almost the same as refueling it myself.
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Hunter Pollitt
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Good
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Derrick Mond
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
As other customers have mentioned, they try to upsell insurance. Even though I bought full coverage, they still pushed for more. I firmly declined, and they gave up. I decided that next time I will book directly at the store.
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Rodney Elsie
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall satisfied. After leaving the airport, you can take a shuttle bus directly to the pick-up location. However, the wait for the shuttle bus was a bit long.
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Alma Hubbard
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Clyde Abe
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Quite satisfied, but there are too few staff. Picking up a car takes a lot of time. On some busy days, others have already completed their pickups for several people, but they still hadn't finished one. We waited in line for nearly an hour to get the car.
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Adonis Stella
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Saxon Dulles
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.
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Benson Beaufort
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Hermosa Charlotte
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied overall and worth sharing. Customer service intervention was timely. The previously rented car had some issues, and they upgraded the vehicle directly, which is commendable.
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Crystal Constance
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
Read More >
Dempsey Aled(k)
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
I chose full insurance from the car rental company when booking through QEEQ. At pickup, they offered roadside assistance, which I declined, and they didn't push further. I reserved a C-class Nissan Versa but received a B-class Kia Forte instead. The starting mileage was about 37,000 miles, but the car's condition was decent. While driving, a small stone cracked the front windshield. Since I had full insurance, when returning the car, they only asked about the cause, location, and time of the damage, and the insurance covered everything. A $200 deposit was required at pickup and was refunded immediately after returning the car. Gas prices in California are generally high, and it seems the company estimates a full tank at a higher cost. So, I recommend skipping their refueling option and just refilling the tank yourself before returning the car.
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Vivian Crichton
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The service was excellent, and communication was very clear.
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Bernie Faraday
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Joanna Shakespeare
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car was easy to drive, and the staff upgraded the vehicle for me and recommended insurance.
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Hardy Malachi
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Payne Camilla
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Frederica Anne
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied!
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Juliet Wyclif(fe)
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The overall service is quite good.
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Mark Kathleen
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The service was excellent.
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Catherine Connor
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Cedric Flynn
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very good.
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Rosalind Black
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied.
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James Whitman
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Good service.
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Abigail Harrod
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Moore Van
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very efficient, and the staff are very friendly.
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Morgan Tony
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Kyle Amelia
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Very good.
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Steven Leopold
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Good.
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Brook Horace
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Satisfied
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Martha Orlando
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Virginia Wilson
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Isabel Jim
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Vita Hugh
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
There was a long queue at night, waited for 40 minutes.
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Charles Philemon
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied, often rent here, convenient and efficient.
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Rory Kit
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Overall smooth experience. The rental listing showed a Toyota Sienna, but the car provided was a Kia Carnival. The vehicle was in excellent condition: powerful engine, responsive brakes, clean interior, and less than 20,000 miles.
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Everley Burke
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Quick and efficient. They still ask about insurance, but you can simply tell them you've already purchased it through a third party, and they won't force the issue.
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Marvin Curme
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The service is excellent, and the automation level is very high.
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Judith Gracie
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied.
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Kent Stephens
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Novia Wodehous
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Veromca Juliet
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Wendy Wordsworth
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
9 The store is easy to locate, there are multiple windows so queuing is minimal. They do promote insurance and electronic toll devices, but simply stating that you don't need them is fine. The vehicles are relatively new, and both pickup and drop-off processes are convenient.
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Ida Wat
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Excellent.
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Hubery Silas
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied.
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Carl Hobbes
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
QEEQ is consistently excellent, no complaints. However, please pay attention to hidden charges at the store counter. Be cautious when reviewing the amounts, especially with certain staff, as they might print out a bill with hidden charges and ask you to swipe your card. If you're not careful, you could fall into their trap. It's best to firmly say, 'I won't purchase anything, I already bought insurance.' For T company, don't expect a vehicle upgrade—it focuses on affordability. Overall, it's very cost-effective.
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Theresa Crane
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very user-friendly. Even as a foreigner visiting for the first time, I found it very easy.
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Bing Dorothea
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
It would be better if the efficiency was improved.
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Octavia Edith
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
This time, the vehicle was pre-assigned instead of choosing one at the parking lot, which is not ideal.
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Tom Cotton
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Josephine Irving
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
There were upselling services.
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Frederic Gregory
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The car pickup process was very convenient.
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Marina Pitman
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Excellent
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Alexia Reade
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Eleanore Ferguson
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Milo Galbraith
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Rory Kit
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Ronald Augustus
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Bartholomew Ward
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Rock Mac-
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Very good.
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Webb Thackeray
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Great customer service. I booked the car under a different name and forgot my driving license, but they changed the driver for me without any conditions. Seeing we had so much luggage, they upgraded the car for free! Big thumbs up to the gentleman, though I forgot to get his name.
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Beacher Eve
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Fabian Victor
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Matches the description, overall satisfied.
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Martha Orlando
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Bertram Toynbee
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Adolph Julius
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Great service, high efficiency, and excellent attitude.
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Joshua George
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very good.
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Nigel Jane
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Good, but had to wait to pick up the car because it hadn't been cleaned yet.
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Edith Henry
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Thomas Sinclair
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
We rented the car for 2 days and returned it a bit late. They kindly extended the return time by half a day for free and even changed the drop-off location to somewhere closer to where we were staying. Really appreciate it.
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Victoria Hoyle
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied.
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Zona Sheridan
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The staff had a very good attitude.
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Prima Maltz
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied.
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David Noah
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Simona Guy
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Wallis O'Casey
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 4, 2026
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Kenneth Temple
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Excellent
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Murphy Bernard
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Ophelia Housman
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Spencer Toland
Los Angeles
4 /10 Average
Reviewed: Sunday, January 4, 2026
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Aaron Ricardo
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Good.
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Florence Bronte
Los Angeles
6 /10 Average
Reviewed: Sunday, January 4, 2026
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Derrick Mond
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Quite satisfied.
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R.Shah
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Evey thing is good
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Morgan Tony
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The wait time during pickup was a bit long, but overall the service was good with no hidden charges.
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Andrea Conrad
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
Long wait for car pickup, promotion of insurance.
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Philip Goldsmith
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very good.
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Payne Camilla
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
The overall condition of the car was very good and they didn't push for insurance sales. However, there were too many people picking up cars, so I had to wait almost 40 minutes for my turn.
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Lilith Maria
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Extremely satisfied
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Marlon Gosse
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Don Emmie
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The staff had a good attitude. They promoted additional services, but not aggressively.
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Max Adam
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
It’s not as scary as some reviews claimed, and much cheaper than HERZ, offering great value for money. However, it’s still tricky to avoid hidden charges. The receptionist charged an additional $86 for roadside assistance. Renting a car abroad often comes with too many sneaky fees!
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Muriel Aldington
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Great customer service, offered a discount for vehicle upgrade.
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Pete Wild
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
They provided an almost brand-new car, very easy to drive.
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Ursula Landon
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
To save fuel, I canceled the Nissan Rogue booking and switched to a RAV4 Hybrid, with the price increasing by a few hundred. However, the desired model wasn't available on-site, and they still gave me a Nissan Rogue. If I had known, I wouldn't have switched.
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Reg Moses
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
It's acceptable.
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Pearl Sailsbury
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Excellent
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Maggie Barnard
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very satisfied
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 4, 2026
Very good
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Anonymous
Los Angeles
8 /10 Very good
Reviewed: Sunday, January 4, 2026
The rental company was pretty good. I arrived quite late but there were still several counters open and the paperwork was done really fast. The only thing is you have to go to the parking lot and pick a car yourself.
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