The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.

The listed phone number was automated, and no one answered. It took us an hour and a half with all our luggage. I had to walk against traffic on the road to pick up the car and then drive back to get my family. We faced extreme difficulties right after landing. The platform did not verify the rental company’s contact number, which is a serious negligence. I demand compensation. When I contacted the platform for the rental company's contact, they told me to add a 9 in front. I'm completely speechless!

The service attitude was very good, but the car was just too old. I booked an automatic, but they had prepared a manual for me. When I noticed and asked for a change, they only had a very old automatic car available, and the tank wasn't full. Since we only needed it for two days on the North Island, we didn't bother to argue much. Next time I will definitely confirm the condition of the car beforehand.

The service is good. Although the cars have high mileage, generally around 200,000 kilometers, they are adequate for driving around the North Island city. Given the low price, the value for money is great. Very satisfied.

They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?