The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.

The listed phone number was automated, and no one answered. It took us an hour and a half with all our luggage. I had to walk against traffic on the road to pick up the car and then drive back to get my family. We faced extreme difficulties right after landing. The platform did not verify the rental company’s contact number, which is a serious negligence. I demand compensation. When I contacted the platform for the rental company's contact, they told me to add a 9 in front. I'm completely speechless!

Far from the airport

The service attitude was very good, but the car was just too old. I booked an automatic, but they had prepared a manual for me. When I noticed and asked for a change, they only had a very old automatic car available, and the tank wasn't full. Since we only needed it for two days on the North Island, we didn't bother to argue much. Next time I will definitely confirm the condition of the car beforehand.

Like: Everything
Dislike: Nothing